Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aviramarket01@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aviramarket01@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aviramarket01@gmail.com.

Last updated: 01 Jan 2026

Avira Market (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or shop from our website.

1. Information We Collect

We may collect the following information:

  • Personal details such as name, phone number, email address, and shipping/billing address

  • Payment-related information (processed securely via third-party gateways)

  • Order history and customer support communications

  • Technical data such as IP address, browser type, and device information

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates and support requests

  • Improve our website and services

  • Send promotional emails (only if you opt in)

  • Comply with legal and regulatory requirements

3. Cookies

Our website uses cookies to enhance user experience, analyze traffic, and remember preferences. You can disable cookies in your browser settings, though some features may not function properly.

4. Third-Party Services

We may share necessary information with trusted third-party services such as:

  • Payment gateways

  • Shipping partners

  • Analytics and marketing platforms
    These providers are obligated to protect your data and use it only for intended purposes.

5. Data Security

We implement reasonable security measures to protect your personal data. However, no method of transmission over the internet is completely secure.

6. Customer Rights

You have the right to:

  • Access or update your personal information

  • Request deletion of your data (subject to legal requirements)

  • Opt out of marketing communications

7. Contact Information

For privacy-related concerns, contact us at:
Email: aviramarket01@gmail.com
Location: Bangalore, India